State Farm® Insurance Agent Irene Sisson

"Dear Harlon, I take these kinds of remarks to heart and very personally. I do appreciate your feedback and while we all want positive reviews there are times that things do go awry. I stayed late last evening and pulled all the digital phone call logs for the office and compared them to the notes I made in your account. I wanted to see for myself what might have gone wrong. I did indeed return your call and left you a voicemail. I am truly sorry if you missed it. I do recognize that we all get busy and I am sorry if you felt you had been ignored. That’s never a great feeling. That being said, I am bit surprised that you would lash out with what feels like libelous accusations 3 months later. Why wouldn’t you have called again or simply stopped by as you often have before if you felt that something had been missed? This would seem to be reasonable after receiving such positive experiences for so many years. Miscommunications do happen. Were we not worthy of second chance? I have met you on several occasions and have often greeted you at the door. As you are aware, I have my business office situated in the front of my office. I have always chosen this location because it has been important to me to be visible to my customers. Being a young entrepreneur such as yourself with a newly formed small business in construction, I am sure you have big hopes and dreams to grow your own business. It seems disingenuous and perhaps a bit short sighted to attack my small business in the same community for one misperceived missed call. Since you self-admittedly state that you have not engaged with me or my team, I am baffled as to how you have had the actual opportunity to even experience that this office has gone supposedly downhill or to have any knowledge of who works here. What is the motivation for these defamatory remarks, Harlon? Even so, I have known your family for many years and I do welcome dialogue with you. Micki, Chris, Cass and I are always here to help you, but please call me personally at 757-874-5400. I am also available to make these arrangements by email or text and I am happy to arrange to speak with you after hours since I am sure you are super busy this summer taking care of your own customers. I am truly sorry you were upset. I look forward to listening to your frustrations soon and hopefully we can get a fresh start. Irene "

"Thank you for your lovely review. I appreciate you taking the time and the 5 star review!"

"Thank you, Char'Ves! I am glad you have had a amazing experience. "

"Thank you for your kind words. We try really hard to listen to everyone and respond in a helpful way. I appreciate you. Best, Irene "

"Thanks for the 5 STAR Review, Michelle! We always love seeing you! "

"Thank you for your review, Cherry! I am glad your experience with us has been great. All the best, Irene"

"Micki is awesome! Thank you for your kind note, Bri."

"Thank you so much John! We are always happy to help."

"Hi Tanishia! I agree. Michelle is wonderful. I am so glad you appreciate the check in and reviews. Insurance is ever-changing. It's a great way to keep up with what is right for you. "

"All those years mean so much to me! Thank you so much for your kind note and Yes, Michelle is awesome! "

"I love it when we insure generations of families! Thank you all so much for your patronage. We sincerely appreciate you. "

"Thank you Alicia. We want to make your job easier! That is our goal. Happy holidays to you and your family. Best, Irene"

"Michelle IS Freaking Awesome! I love that. I am delighted you are happy with your home and auto coverage. State Farm has excellent products for sure. We are grateful for your patronage."

"Wow! I was so very excited to hear what we were able to save you on your auto and home insurance. Please let us know if we can help your friends and family as well. We all need some "savings" and better value right now. Michelle is super friendly. I love how she takes care of our customers."

"Thank you for believing in us and sending us your friends for insurance quotes. I am so grateful for your referrals. We will take care very good care of them. We appreciate your business, Khari!"

"Avery! It has been a great 20 years knowing you. You always have a BIG smile on your face or in your voice when you stop by or call. Thank you so much for your kind review! We appreciate you. "

"Hi Greg, I am so glad to hear that. Michelle spends that extra time with people. There are a lot of very important decisions to make with regard to car and homeowners insurance. We try really hard to make it "real life" and easier to understand! "

"I love that you said we are "very helpful," Norman. We really do try to help and make a difference in every scenario with every person - one conversation at a time. I appreciate you and I look forward to working with you in the future as well."

"Thank you Nakita! I love it when you and your family come by. We have the BEST talks. Happy Holidays! Irene"

"That means a lot, Wayne. Thank you very much. Best, Irene"

"We are a cheerful group! And yes, we strive to do the right thing every time. Thank you for these wonderful words about Micki and Michelle. I really do have the BEST Team. Cheers to you too! Irene"

"You and your family are some of my very first customers and I treasure that you all still trust in me and my Team for your insurance protection. It's been a lot of years and that speaks volumes. Thank you Eric. We hope to see you soon! Irene"

"I always love to hear it when we are described as "Friendly!" We do work hard to make insurance conversations relevant and interesting. Call us "crazy" but we do think insurance is fun! It is the customers that really make our days great. Thank you for your kind review, Kirsten."

"What a lovely review, Celestine. Thank you! We treat everyone like we would expect to be treated. Honestly, fairly and promptly. "

"A decade is a long time and your trust in us means so much! We are glad to help you with any insurance questions. We love helping people. "